Early interventions help unwell customers and cut delays

From left: John Fairweather, regional resilience advisor, Karen Macaulay, national emergency preparedness communications and liaison manager (both Scottish Ambulance Service), Mark Ilderton, head of ScotRail Alliance Integrated Control.
From left: John Fairweather, regional resilience advisor, Karen Macaulay, national emergency preparedness communications and liaison manager (both Scottish Ambulance Service), Mark Ilderton, head of ScotRail Alliance Integrated Control.

Delays to trains where a customer has taken ill and needs urgent medical treatment have been cut by 37 per cent due to a new partnership between the ScotRail Alliance and the Scottish Ambulance Service.

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