Royal Bank of Scotland has an adverse weather scheme designed specifically to help people and businesses affected by flooding.
The scheme offers the following options for personal and business custoners and are keen that customers in Galloway are made aware of the scheme as it has a limited time scale for application.
For personal customers:
Mortgage and loan repayment deferral for up to three months
Customers can close fixed savings accounts to access cash with no Early Closure Charge
Refunds on credit card cash advance fees
Customers can apply for increased temporary credit card limit
Customers can request an increased cash withdrawal limit of up to £500
New or increased overdrafts with no arrangement fees for up to six months
Capital repayment holidays and reduced payments for up to six months with no arrangement or administration fees
Fee-free loan funding to replace assets.
An RBS spokesperson said: “The serious flooding in towns across Southern Scotland is likely to have financially affected many people and small businesses in those areas.
“This is a difficult time for those impacted, so NatWest and Royal Bank of Scotland have introduced a range of measures to support their personal and business customers and ease the financial strain caused.”
Les Matheson, CEO of Personal and Business Banking at NatWest and Royal Bank of Scotland, said: “We want to help the people and business owners affected by the recent flooding by making banking the least of their worries.
“We’re providing additional credit or access to finance where needed, so they can concentrate in getting their homes or businesses back to normal.
“All of our branches in the affected areas have remained open, but we know some of our customers may not be able to get to us.
“We would urge our affected customers to get in touch with us, either by phone or in a branch, to discuss how we can help them get back on their feet.”
Further information on all the measures being offered, including specific contact numbers, are detailed in the notes to editors. Where a number is not specified, customers should call the following numbers or visit a branch:
NatWest personal banking 03457 888 444
RBS personal Banking (with accounts in Scotland) 0345 6002230
RBS personal Banking (with accounts in England) 0345 900 0400
NatWest Business Banking 03457 11 44 77
RBS Personal Banking 03457 888 444