The Royal Bank of Scotland has been listening to its customers’ feedback on the timetable of its new mobile branch in the South West and as a result has increased the times it will stop in Whithorn.
RBS launched its new mobile branch – named Isla – in the South West six weeks ago and has been listening to the views of customers on where the branch should stop, as well as monitoring usage and stop times.
As a result, the mobile branch will now stop at Whithorn for an hour from 3 November.
Isla is one of five new mobile branches that have been commissioned by RBS and is equipped with satellite technology so it can offer everything that a normal branch can, from withdrawals to deposits, to opening accounts. It even has an on-board iPad which will allow customers to register for online banking.
The nature of the mobile branch means that it can travel to more communities than a traditional branch can. The new service takes in a total of 16 stops over the course of each week, with some of these being in new communities such as Kippford and Crocketford that have never had an RBS branch
Local Chief Executive Officer, Arlene McCrorie said: “I’m pleased we were able to secure one of the five new mobile branches in the South West so that our customers can still have access to banking services.
“We constantly review the route of our mobile branches, based on our customers’ feedback. They told us they wanted the mobile branch to spend more time in Whithorn, so I’m pleased we’ve been able to revise our route to accommodate this.”
A spokesman for The Royal Burgh of Whithorn and District Community Council said: “Customers wanted a branch in Whithorn, not a mobile bank. Community Councillors visited RBS World Headquarters to explain why and to list the defects of their plan for mobile banking : all those prodictions have proved to be correct. The mobile bank has continued problems with its telecommunications signal and frequently fails to deliver the range of services which customers require, so that many are disappointed and are turning to the local Post Office to do their banking, which can carry out most of the banking functions customers need. There have also been problems with long queues in bad weather and RBS has only provided a few umbrellas for the comfort of customers; we have yet to see how this will work in stormy weather during the winter.
“No amount of spin from RBS or a paltry change to the hours for mobile banking will conceal the fact that this is not the service that our customers wanted.”