Police staff clueless over local geography

The Vice Chair of the council’s police, fire and rescue committee, councillor John Syme, has expressed concerns about the closure of the Dumfries control centre after his own experiences of using the non-emergency number recently.

The councillor called 101 to report an incident but the operator in the Govan control room, which has replaced the Dumfries control room, couldn’t place any of the village names given and the councillor had to spell them out and explain they were in Dumfries and Galloway.

The councillor said: “The operator had no idea where I was talking about and when I requested to be put through to my local police station, I was told it was not possible. In an emergency situation, time is of the essence and people do not have time to go into geographical detail.

“For me it is further proof as to why Police Scotland was so wrong to close the local control room. Because they and the SNP government are obsessed with centralisation, this did not come into their thinking.”