PEOPLE in the Galloway area have been warned to watch out for bogus water workers.
Following the recent arrests of two men who attacked a 91-year-old in his home in Dumfries, Scottish Water is reminding customers to be aware of bogus callers, and to use the three “Cs” rule to beat these callous conmen.
Bogus callers prey particularly on vulnerable and elderly people, but they can be avoided if householders follow the three Cs: Card, Check and Call.
Anyone claiming to be from Scottish Water, a contractor, another utility or any other organisation will carry an identity card or letter.
Card: ask callers to pass their ID card or letter through the letter box in order to verify their identity.
Check: check the identity card carefully. Is the photo on the card the same as the person at the door? Does the card contain the Scottish Water customer helpline number? Has the card been tampered with in any way? If you are not confident that they are a genuine caller, then send them away.
Call: if you are in any doubt about the caller’s identity call the customer helpline on 0845 601 8855. Scottish Water advises customers to contact utility companies by using numbers found in telephone directories or the internet, but not from ID cards or letters, because these could be false. If you are still suspicious contact a neighbour or call the police.
Mark Maclaren, Scottish Water’s regional communities manager for Dumfries & Galloway, said: “All our employees carry identity cards, which they are more than happy to show when requested to do so. Householders shouldn’t let anyone into their home until they are sure of their identity. Check through the peep hole on your door; ask them to pass their ID card or letter through the letter box. Our employees will be more than happy to wait while you check their identity.”