Making debt advice more accessible

Dumfries and Galloway Citizens Advice Service (D&G CAS) is making debt advice and support more accessible.

Wednesday, 25th August 2021, 10:50 am
Coordinator for the money advice team, Carole Benzie

D&G CAS has launched its new Multi-Channel Debt Advice team to enhance the specialist debt advice provision, working alongside the Money Advice Team.

The new Multi-Channel Debt team will:

 Review income and expenditure.  Discuss viable options with client  Provide clients with the advantages and disadvantages of each option to help them make an informed choice.  Refer clients to our In Court Advice Service if they require representation in court  Provide a portal for wider D&G CAS support for benefits, employment advice and other issues that potential clients may be experiencing.  Assist with priority and non-priority debts

The coordinator for the money advice team, Carole Benzie, said: “We have an additional three advisers based in Dumfries, working across the region delivering advice, support, and assistance via telephone, email and web chat (and shortly NearMe video calling).

"The addition of web chat opens more contact options for clients and allows those who are unable to use more traditional methods of contact, such as in person or telephone, to access support.

“We have also created a new self-help pack for clients to make debt advice and support more accessible by empowering them to take control of their own issues.

“This pack is aimed at those who have unaffordable non-priority credit debts but would be able to manage their own repayment plan.

"The pack works through making sure clients have a safe bank account, working out a budget, as well as deciding whether to offer pro rata or token payments.

"We are of course still available to assist these clients in any way we can if they need extra support.”

The service can be accessed by calling 0300 303 4321 (free from landlines but from mobile may vary). Advisers, subject to availability, can be contacted between 9am- 5pm, Mon day-Thursday and to 4.30pm on Friday.

Alternatively fill out the enquiry form at