Dumfries and Galloway Housing Partnership launches new website

Dumfries and Galloway Housing Partnership (DGHP) customers have a new and improved website where they can report repairs and interact digitally with their landlord.

Wednesday, 5th May 2021, 11:05 am
Some of the DGHP customers who provided views and feedback as they met with staff for an online session ahead of the new website going live

During the pandemic tenants have been turning more to online services – and the new site, which can be found by visiting www.dghp.org.uk, is designed to support them anytime, anywhere.

The new-look site transforms the way customers of DGHP, part of Wheatley Group, engage with their landlord online.

The site lets them report repairs online, pay rent through their own account and find out what extra support services are available to them, including fuel and welfare benefit advice. The new website is also mobile and tablet-friendly.

DGHP customers took part in an online session to help shape the look and content of the site ahead of the launch.

Mary Muir, chairwoman of Dumfries and Galloway Federation of Tenants and Residents Association, was one of those customers.

She said: “I was really pleased to be part of a customer group, with others from across Dumfries and Galloway, where we had an early look at the website.

“It was really good to see the layout and style and we were able to make sure the most important sections were clear and visible for customers using the site. We all really liked the new website and we hope everyone else does too.

“I’d encourage others to visit the website and give their feedback through the different methods as this is really important.”