Galloway MSP Alex Fergusson visited a local Bank of Scotland branch last week to hear how its staff are meeting the every day needs of customers and businesses in Newton Stewart.
During the visit he met with Elena Coppola, Local Director, South West Scotland and David Strachan, Agriculture Commercial Manager for Ayrshire & South West, before being given a tour of the branch and chatting at length with staff, hearing first-hand about how Bank of Scotland is supporting customers and its communities. He also learned how Bank of Scotland wants to make branch managers more visible and known in their communities, and is reinstating bank managers in 80 branches across Scotland.
Following his visit Mr Fergusson said: “I was genuinely heartened to hear that the Bank of Scotland is returning to the days when customers can put a face to their Bank Manager, as always used to be the case. I really welcome this change of policy, and I suspect that bank staff will also appreciate the change, as the somewhat faceless banking of modern times makes banking a much less enjoyable process. The fact that the Bank of Scotland seems to have recognised this, and is taking action to correct it, is commendable.”
Elena Coppola, Local Director, South West Scotland at Bank of Scotland commented, “It’s important to us here at Bank of Scotland that we put customers first in everything we do. Branches are at the heart of our communities and play a vital part in our future plans. We were delighted to be able to meet with Alex Fergusson MSP and explain how Bank of Scotland is supporting customers and businesses not only in Newton Stewart, but across Scotland.”